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Delivery & Returns

Delivery

We're pleased to say that 99.9% of all products are delivered free of charge anywhere in the United Kingdom and the Republic of Ireland. Unfortunately, restrictions and/or surcharges may apply to certain combinations of products and more remote locations. Please feel free to contact us on 028 9260 5946 or email info@deals4u.co.uk to confirm.

The majority of products will normally be delivered direct from stock upon clearance of payment. Major domestic appliances such as washing machines, fridge freezers and beds will usually be delivered direct from the manufacturers using their nominated logistics companies, delivery times may vary. Please contact info@deals4u.co.uk for more information.

While we will endeavour to maintain these estimated lead times, all items are subject to availability and therefore there may be occasions when delivery times are outside our direct control. Any dates specified for deliveries are approximate and we shall not be held liable for any losses, costs, damages or expenses incurred by you due to any delay for delivery of the goods.

We will notify you of any item you have ordered which is out of stock and endeavour to provide an estimated lead-time for this item. You have the right to cancel any order where the item requested is out of stock beyond the normal delivery lead times.

Once the goods have been delivered, you are responsible for them. We will only deliver to the address provided by you on the order and goods will not be left without a signature. It is your responsibility to check the goods are complete and free from damage before you sign to accept them. It is advisable to open them carefully and retain the box and packaging undamaged in case you wish to return the item. Goods cannot be returned without being in their original box and packaging. (See Cancellations and Returns section). Once you have accepted the goods with your signature, deals4u Ltd will not accept any liability for damages, scratches, dents, marks or any missing accessories or parts. Any damages, shortages or incorrect items delivered must be noted on the delivery consignment note at the time of delivery.

All risk associated with the product becomes yours after receipted delivery.

Cancellations and returns

Cancellation of orders and return of goods will fall into one of the following two categories:

  • No fault return – unwanted goods
  • Faulty return – Dead on arrival

No fault return

You reserve the right to cancel your order either before delivery or up to 7 days after the delivery date and receive a full credit or refund less any applicable return delivery charges.

The goods must be unused and be in their original box and packaging (See delivery section above) including all related accessories, parts and instructions. Any ‘free gifts’ associated with this product must also be returned under the same guidelines.

You must notify us in writing within 7 days of delivery of your intention to cancel. All costs of returning the goods are your responsibility and we must receive these goods within 14 days of your written intention to cancel. Any goods received damaged or incomplete will be returned to you at your cost.

Faulty return

These products are best described as ‘dead on arrival’. A product is deemed to be ‘dead on arrival’ if on first removal from its box and packaging it displays a hardware failure preventing the product from basic operation.

You must report this fault in writing to us within 7 days from the delivery date.

Notification of claims

If the goods delivered have been noted on the delivery consignment note as being either damaged, as a shortage or as being the incorrect item then you must inform us, in writing, within 7 days of delivery. You can report this by e-mailing us on info@deals4u.co.uk.

In the case of goods that have not arrived on the specified date you must inform us of this within 7 days of the agreed delivery date. Any failure to report an item or items lost in transit within the 7 days will not be the responsibility of Deals4u Ltd and no liability will be accepted.

Any claims in respect to damage of property caused in the fulfilment of delivery should be directed to the relevant transport agency appointed to deliver.

Goods that are returned under these circumstances that are later found to be perfect and in full working order will be returned to you and an admin fee of 20% of the purchase price plus the cost of carriage will be charged to your credit card account.

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